CUSTOMER SERVICE

All orders are 30 day pre orders.
 

NEED TO CONTACT US?

FreshTops 
Customer Service (Mon-Fri, 8-5pm PST)
Email CUSTOMERS1ST@FRESH-TOPS.COM ( EMAIL CURRENTLY DOWN TILL FURTHER NOTICE | CALL US )


FreshTops Marketplace
452 E Silverado Ranch 
Suite 323
Las Vegas, NV 89133
 
 

INTERNATIONAL ORDERS

All orders are 30 day pre order

We accept orders from most countries. International orders take 1-3 days to process 3-7 business days to ship, plus transit time; Economy International via UPS Mail Innovations (No tracking beyond departure, 1-4 Weeks on average), USPS Priority Mail International (With tracking, 1-4 Weeks on average). All international customers are subject to the customs laws, duties and taxes of the destination country. If your package is returned to us for any reason, we will not notify you by email. It is the customers responsibility to contact us within 2 weeks.  Keep in mind you will also be responsible for any additional shipping charges. If we do not hear from the customer within 2 weeks we will return the item(s) into our stock and refund you the amount of the order, less the shipping, $5 usd restocking fee and credit card transaction fees.

DOMESTIC ORDERS

All orders are 30 day pre order

Domestic orders take 1-3 days to process and 3-7 business days to ship, plus transit time; UPS 3 Day Select (1-3 Business Days), UPS Ground (1-5 Business Days), UPS Mail Innovations (1-5 Business Days), USPS Media Mail (1-10 Business Days).

CHECKOUT

Our site is secure and PCI Compliant. We accept Visa, Mastercard, American Express, Discover, PayPal. If you receive a Gateway Error during checkout, 9.5 times out of 10 this is a credit/debit card billing address issue. Please verify the address of the card with your bank and try one more time. If you're still having problems, do not hesitate to let us know.

RETURNS/EXCHANGES

We have hassle free returns and exchanges within 30 days of your receiving your order and 60 days for Christmas orders.  A restocking fee of $10 usd will be charged for each item for refunds.  Items must be in brand new condition with tags attached.  Please make sure that shipping & billing addresses match as it is crucial for your order to be processed and shipped in a timely manner. *No order modifications after orders are placed.  All sales are final on discounted items

PRE-ORDER

All orders are 30 day pre order

ADDRESS CORRECTIONS |  ORDER MODIFICATION

If you need to make changes to your address and your order has not yet shipped, please contact us by phone immediately and we'll take care of it. In the event your order has already gone out to the wrong address we cannot be held responsible for any loss items since we ask all customer to accept our disclaimer before checking out.  If your items are returned to us, you will be notified when/if your shipping carrier has returned the package to our warehouse. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and a $5 restocking fee and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.

 

DISCLAIMER:

Keep in mind that we use several vendors and color of garments may not be exactly as shown as the website although we try to make it as close as possible.

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